FAQ
  • What does KEENBIKES do?

    2021-01-26

    KEEN is a global leading supplier of high performance carbon bicycle rims and wheels. We have plenty successful OEM/ODM experience for many cycle brands over the world.【detailed】

  • What material does your rim utilized?

    2021-01-26

    KEEN rims utilize full carbon material, such as Toray T700/T800/M30 etc. combined with high TG resin, which make the rim have features of light weight but stiff strength, durability ,excellent performance, good wear resistance and corrosion resistance etc.【detailed】

  • Can I get a sample?

    2021-01-26

    Yes, of course, but charged. 【detailed】

  • What is the delivery time?

    2021-01-26

    Generally speaking, it will take around 20-45 days to finish an order from preparing to packing. But the exact time is according to your quantity.【detailed】

  • How could you pay for orders?

    2021-01-26

    We accept different ways, L/C, T/T, Paypal, Western Union, etc. Some will brings a little handle fee, please be noted.【detailed】

  • What items could you provide for us?

    2021-01-26

    We could provide all kinds of bike parts, bike accessories and equipment, as well completed bikes, we cooperate with many factories, and provide best price and quality items.【detailed】

  • How long does the warranty period?

    2021-01-26

    24 months quality warranty period for rims and wheel since buying date. We promise you that all products we sell are in good quality, 100% original as well as totally new condition. There have complete inspection and strict quality tests before shipment. We always do our effort to avoid any quality problem.
    * Normal wear and tear, any damage caused by accident, misuse, neglect, abuse or stunt riding (riding down stairs, or similar activities).
    * Improper assembly or improper maintenance is not covered by warranty.【detailed】

  • How does your factory do regarding quality control?

    2021-01-26

    1. All incoming raw materials used are strictly inspected.
    2.All product are well designed with best layups, and going through all kinds of strength and fatigue tests (UCI,EN,ISO) before mass production.
    3.In mass production, we have strict QC in every working procedures.
    4.We do 100% inspection on the holes, weight control, flatness and roundness, appearance, etc.
    5.Sampling inspection of strength and fatigue tests in mass production.
    6.Strict QA before shipment is assured. 【detailed】

  • Why choose KEEN?

    2021-01-26

    1. KEEN focus on R&D and supply of rim and wheels. You can get reliable long term Win-Win cooperation with quality supplying and technology support.
    2.Strong innovation ability, with professional engineers and service team.
    3. Advanced quality control and testing facilities helps maintain excellent quality.
    4.Stable supply and fair price bring value-added experience.
    5. KEEN respects every buyer with sincerely grateful attitude as always.We have good reputation with our excellent quality products and good after-sale service.【detailed】